- -- Sacrosanct (1982-2003), Pinoyexchange.com
Wednesday, March 03, 2004
Closing time - time for you to go out, go out into the world.
Closing time - turn the lights up over every boy and every girl.
Closing time - one last call for alcohol, so finish your whiskey or beer.
Closing time - you don't have to go home but you can't stay here.
I know who I want to take me home.
I know who I want to take me home.
I know who I want to take me home.
Take me home...
Sorry to say that this site is closing down for good...as I have found a better home.
Please point y'all fricken' browsers to
http://www.tabulas.com/~novocaine/
where the new Novocaine for the Soul will be hosted.
See yah!
Closing time - turn the lights up over every boy and every girl.
Closing time - one last call for alcohol, so finish your whiskey or beer.
Closing time - you don't have to go home but you can't stay here.
I know who I want to take me home.
I know who I want to take me home.
I know who I want to take me home.
Take me home...
Sorry to say that this site is closing down for good...as I have found a better home.
Please point y'all fricken' browsers to
http://www.tabulas.com/~novocaine/
where the new Novocaine for the Soul will be hosted.
See yah!
Saturday, December 20, 2003
Bong. 10 days and counting before Christmas. In a few hours, it's gonna be Simbang Gabi in most parishes (for the last year I didn't participate in one due to my past call center work)
And as always, because of the highly-materialistic nature of the event (which is so faaaaaaaaaaaaaaaaaaaaaaaaaaaaaar from the essence of the season as we love to know it as always), it's better to play safe -- I mean, play the Humbug game, and only give gifts to the people I aformentioned. The bad thing is, I got my salary last weekend and it's at the appaling rate of the figure which is even way below than my stipulated semi-monthly rate based in my probie contract (gotta go ahead and contest that to the almighty head of the Finance department if I can't get clear info from my sup or my peers as to what the heck really went wrong with my thing here; but one of the possible reasons is that I'm on the 10x4 shift which is in one way or another contributory to my predicament :( )
Enough of that money rant. Because I keep on thinking about that, I'm stuffing myself with some thngs I really don't need to stuff. Sira na nga ang araw ko because of that note posted in the main door of the floor to which I'm stationed at, and this is in reference to my failure to attend an update training session last Friday. I swear because of that note I had the hell of my life for around 20-30 minutes before i was able to attend that training -- obviously late (although I talked to my supervisor beforehand that I'll be going first to WF before attending training since I have to follow that goddamn office protocol). Good thing because the training ended that quick (not that late as I indicated in the SC form), Moi the trainer stayed up to explain what I missed out in the frst part -- all self-explanatory.
Hope this week would be not as tough as the past few weeks, although I admit I really have to work on some of the metrics -- some metrics I'm good already, but to be able to maintain a striking balance I should be good at the average time I have a customer in the line though).
And as always, because of the highly-materialistic nature of the event (which is so faaaaaaaaaaaaaaaaaaaaaaaaaaaaaar from the essence of the season as we love to know it as always), it's better to play safe -- I mean, play the Humbug game, and only give gifts to the people I aformentioned. The bad thing is, I got my salary last weekend and it's at the appaling rate of the figure which is even way below than my stipulated semi-monthly rate based in my probie contract (gotta go ahead and contest that to the almighty head of the Finance department if I can't get clear info from my sup or my peers as to what the heck really went wrong with my thing here; but one of the possible reasons is that I'm on the 10x4 shift which is in one way or another contributory to my predicament :( )
Enough of that money rant. Because I keep on thinking about that, I'm stuffing myself with some thngs I really don't need to stuff. Sira na nga ang araw ko because of that note posted in the main door of the floor to which I'm stationed at, and this is in reference to my failure to attend an update training session last Friday. I swear because of that note I had the hell of my life for around 20-30 minutes before i was able to attend that training -- obviously late (although I talked to my supervisor beforehand that I'll be going first to WF before attending training since I have to follow that goddamn office protocol). Good thing because the training ended that quick (not that late as I indicated in the SC form), Moi the trainer stayed up to explain what I missed out in the frst part -- all self-explanatory.
Hope this week would be not as tough as the past few weeks, although I admit I really have to work on some of the metrics -- some metrics I'm good already, but to be able to maintain a striking balance I should be good at the average time I have a customer in the line though).
Party of all parties. I didn't come to the company party two nights ago but I went together with Marc (and his wife) to the account party at Grillaz in Rockwell. Thing is, I dropped-by first to their place in Guadalupe to greet his wife since it's her birthday that day and to see my godchild who's literally bouncing. We stayed there for almost 1.5 hours and gawd, even if I already ate food in Marc's house, I still ended up ordering food from that joint to complement the bottomless iced tea...which had me as a loser! Anyways I'll add more about this episode when the good modo in me strikes me in.
Friday, December 12, 2003
The long week gets real longer. Irate callers start getting in my nerves and it's real hard toying with them (as I love to do). So many issues have wracked us because of what we do on the floor. Dang.
And it's only less than two weeks before the Season. Cash-strapped, and demotivated as I would be because of financial issues (aside from the fact that this would be the first Christmas without my mom). Have to return back to pensive and humbug mode where I won't care about Christmas. I'll just maintain a list of who amongst the people I know deserve to get a gift, depending on my budget: my dad (who'll be celebrating his birthday on Christmas Eve), my nephew, Alfonso (my godchild and son of Marc Ian), and my contribution to the account Christmas Party this weekend.
And speaking of parties, I may not be able to come to the company Christmas party tonight at the Manila Polo Club because of a prior commitment, although I'd love to see ourselves bantering with each other -- heck, kanya-kanya na kami since we got our shift skeds after nesting -- and hack all the possible food that The Bong would be serving (remember Thanksgiving -- I also got that hard-to-digest leg part). Anyhays, if not, hope we could see each other in the account party tomorrow (that is, if I come, since I don't think it's feasible to go because the food is on us; ang sagot lang ng mga sup are the drinks. :(
And it's only less than two weeks before the Season. Cash-strapped, and demotivated as I would be because of financial issues (aside from the fact that this would be the first Christmas without my mom). Have to return back to pensive and humbug mode where I won't care about Christmas. I'll just maintain a list of who amongst the people I know deserve to get a gift, depending on my budget: my dad (who'll be celebrating his birthday on Christmas Eve), my nephew, Alfonso (my godchild and son of Marc Ian), and my contribution to the account Christmas Party this weekend.
And speaking of parties, I may not be able to come to the company Christmas party tonight at the Manila Polo Club because of a prior commitment, although I'd love to see ourselves bantering with each other -- heck, kanya-kanya na kami since we got our shift skeds after nesting -- and hack all the possible food that The Bong would be serving (remember Thanksgiving -- I also got that hard-to-digest leg part). Anyhays, if not, hope we could see each other in the account party tomorrow (that is, if I come, since I don't think it's feasible to go because the food is on us; ang sagot lang ng mga sup are the drinks. :(
Friday, December 05, 2003
HANGHIRAP NAMAN!!! NATIONAL IRATE DAY IN PROGRESS!!!
PURO NA NGA IRATE CALLERS, MGA EWAN KO PA!!! MGA ENGOTS PA!!! TAS FEEL KO BUMAGSAK PA AKO SA MYSTERY CALLER!!!
Buti naman kahit papaano bawi naman ako sa QA. Sigh.
PURO NA NGA IRATE CALLERS, MGA EWAN KO PA!!! MGA ENGOTS PA!!! TAS FEEL KO BUMAGSAK PA AKO SA MYSTERY CALLER!!!
Buti naman kahit papaano bawi naman ako sa QA. Sigh.
Only 20 days till Christmas. And all the more reasons to play the Humbug game!
And, shit, it's my monthsary with Liezl! 11 months and yet we rarely meet because of different work schedules. Too sad.
Was able to talk to Alfie almost an hour ago, and sad to say, he doesn't wanna return my headset as of this moment; he is actually demanding some downpayment from me since i lost his headset.
My god...wala pa akong pera na maibibigay sa kanya! Sheeeep! For one, that was a result of the headset swap which Alfie and I did last time around. Damn, the thing is, I accidentally lost or misplaced his headset when at one point I decided not to take it home and left it in the secure drawer in the office due to my final interview with my present employer -- only to find out that there was some jerk from another program who accessed that drawer and took that headset. That I realized that the drawer location was not secure at all...and that incident triggered the issue which in a way resulted into bad blood between me and Alfie.
Thinking that the issue would be resolved since I can get my headset at any time from him and return it so that my papers would be processed, I just had the gall to go to my former office, albeit at a bad time when the N**** team was making calls telemarketing to **** customers. And Alfie was too busy at the trime I arrived, I let him finish first because he had a sale. Needless to say, the conversation turned into a sour one, since he was first demanding payment/indemnation for his headset (which costs PhP5,000 according to a former team lead of mine) before he'll return it to him. The thing is, I told him that I need the headset so I could return it to him and that I could start processing my last pay. He wouldn't listen to; he was still insistent that I pay first before returning the headset to me; and that time I told him that I don't have enough money at that time and I reluctantly agreed to a slash on my downpayment for my headset and indemnation for his lost item.
Well, after this shift, after I post this entry in the blog, I'll go to the main office in Libis and return what I have to return, and if possible clear this issue with the IT department (where headsets are issued and returned upon service termination) because I have other plans (Plan B, Plan C, etc.) since Plan A with Alfie appeared to have failed.
Damn.
And, shit, it's my monthsary with Liezl! 11 months and yet we rarely meet because of different work schedules. Too sad.
Was able to talk to Alfie almost an hour ago, and sad to say, he doesn't wanna return my headset as of this moment; he is actually demanding some downpayment from me since i lost his headset.
My god...wala pa akong pera na maibibigay sa kanya! Sheeeep! For one, that was a result of the headset swap which Alfie and I did last time around. Damn, the thing is, I accidentally lost or misplaced his headset when at one point I decided not to take it home and left it in the secure drawer in the office due to my final interview with my present employer -- only to find out that there was some jerk from another program who accessed that drawer and took that headset. That I realized that the drawer location was not secure at all...and that incident triggered the issue which in a way resulted into bad blood between me and Alfie.
Thinking that the issue would be resolved since I can get my headset at any time from him and return it so that my papers would be processed, I just had the gall to go to my former office, albeit at a bad time when the N**** team was making calls telemarketing to **** customers. And Alfie was too busy at the trime I arrived, I let him finish first because he had a sale. Needless to say, the conversation turned into a sour one, since he was first demanding payment/indemnation for his headset (which costs PhP5,000 according to a former team lead of mine) before he'll return it to him. The thing is, I told him that I need the headset so I could return it to him and that I could start processing my last pay. He wouldn't listen to; he was still insistent that I pay first before returning the headset to me; and that time I told him that I don't have enough money at that time and I reluctantly agreed to a slash on my downpayment for my headset and indemnation for his lost item.
Well, after this shift, after I post this entry in the blog, I'll go to the main office in Libis and return what I have to return, and if possible clear this issue with the IT department (where headsets are issued and returned upon service termination) because I have other plans (Plan B, Plan C, etc.) since Plan A with Alfie appeared to have failed.
Damn.
Coming off from one of the most boring days of the week as always (it's my restday), it seems like I'm starting from square one. And I'm not used to it.
Methinks that I'd wanna back-out from my current sked once the rotation changes for shifts towards the end of the month. I've come to realize that the 10x4 shift isn't doing me any good. Worse, with my kind of schedule, I've been sleeping since 1-2 pm and then I'd wake up at 9 pm which gives me less time to prepare for stuff! Tuloy mas masarap pang matulog lalo pa't malamig na ang simoy ng hangin!
The good news though is, according from soneone in the BBS where I'm with, our 13th month pay (which is grossly small for me since I'm only here for a month) will be credited to our accounts either tomorrow or early this weekend! Some money back on my account to spend with, for the least, so I could buy some stuff once the 15th sets in.
Still, I want to see Alfie so I could get my headset from him and start fixing my papers for my exit clearance (how many times did I say this thing?). Supposedly I was to see him yesterday, kaso tinamad na naman akong lumabas. Maybe later during my lunchbreak I'll go ahead and see him in the ops area (chanced upon JP Matubis, a former N**** colleague, earlier while I was on my way and he works with Alfie in the first shift of N****, he told me I'm welcome to see him anytime though)
Kelangan ko nang pambayad ng utang ko sa credit card!!! Pucha!!!
One more thing, I have to stop my addiction over the Internet real good! It's wiping-out my money. Maybe if I go online this weekend, I have to control my urges once again. better yet if I stay instead with either Fred or Joemar, or dine-out with my girlfriend Liezl (shit, how do I tell her that I have no mooooore money as of this point to spend? Much as wanna see her again after so long, though...) And I have to spend more time speaking my thoughts out online or offline so I could also arrest the writer's block which is setting-in due to my incessant addiction over the net and the urge to throw away money on senseless things!
I have to start putting my life back on track, or else. This should not continue further once 2004 sets-in!
==============================
Scheduled EB's to attend to so I'd make sure I'd have some money, since december 15 is still far away:
This December 12, I'll be with some Pexers as we'll hold the Pex Friendster EB at Krocodile Grille, Greenbelt 3, Makati. (That very same day is also the Christmas Party of our conmpany, so I'm actually torn as to whether or not I'll attend our party since it also translates to food, food and food!) Then I got word from a friend at Tinig.com that they're planning an EB to be held during the weekend after the Friendster EB (Dec 13-14); hope I could renew ties with the other Tinig.com people and once I have this prevalent writer's block over and out, I'll resume writing for them (I have time and again promised Alex that I'll write with them but i haven't started a thing yet)
Methinks that I'd wanna back-out from my current sked once the rotation changes for shifts towards the end of the month. I've come to realize that the 10x4 shift isn't doing me any good. Worse, with my kind of schedule, I've been sleeping since 1-2 pm and then I'd wake up at 9 pm which gives me less time to prepare for stuff! Tuloy mas masarap pang matulog lalo pa't malamig na ang simoy ng hangin!
The good news though is, according from soneone in the BBS where I'm with, our 13th month pay (which is grossly small for me since I'm only here for a month) will be credited to our accounts either tomorrow or early this weekend! Some money back on my account to spend with, for the least, so I could buy some stuff once the 15th sets in.
Still, I want to see Alfie so I could get my headset from him and start fixing my papers for my exit clearance (how many times did I say this thing?). Supposedly I was to see him yesterday, kaso tinamad na naman akong lumabas. Maybe later during my lunchbreak I'll go ahead and see him in the ops area (chanced upon JP Matubis, a former N**** colleague, earlier while I was on my way and he works with Alfie in the first shift of N****, he told me I'm welcome to see him anytime though)
Kelangan ko nang pambayad ng utang ko sa credit card!!! Pucha!!!
One more thing, I have to stop my addiction over the Internet real good! It's wiping-out my money. Maybe if I go online this weekend, I have to control my urges once again. better yet if I stay instead with either Fred or Joemar, or dine-out with my girlfriend Liezl (shit, how do I tell her that I have no mooooore money as of this point to spend? Much as wanna see her again after so long, though...) And I have to spend more time speaking my thoughts out online or offline so I could also arrest the writer's block which is setting-in due to my incessant addiction over the net and the urge to throw away money on senseless things!
I have to start putting my life back on track, or else. This should not continue further once 2004 sets-in!
==============================
Scheduled EB's to attend to so I'd make sure I'd have some money, since december 15 is still far away:
This December 12, I'll be with some Pexers as we'll hold the Pex Friendster EB at Krocodile Grille, Greenbelt 3, Makati. (That very same day is also the Christmas Party of our conmpany, so I'm actually torn as to whether or not I'll attend our party since it also translates to food, food and food!) Then I got word from a friend at Tinig.com that they're planning an EB to be held during the weekend after the Friendster EB (Dec 13-14); hope I could renew ties with the other Tinig.com people and once I have this prevalent writer's block over and out, I'll resume writing for them (I have time and again promised Alex that I'll write with them but i haven't started a thing yet)
DISASTER?
A week ago, national disaster was already on the midst after Fernando Poe Jr., the revered "Action King", declared his availability of rcandidacy for the highest post of the land. His annoucnement, while eliciting a positive response amongst his politico-supporters and the ordinary masa (the same masa who supported Erap the kingpin during his candidacy and his term), shocked the majority of the population who thought that an Erap was enough and that the country deserves NOT to experience another disaster after the 2 1/2 term of Erap that almost left the country and our democratic institutions in ruins.
But now, disaster is on its way once again. This time it's called "FPJ".
I recall a few months ago, it was foreseen that FPJ if ever would be termed as the "unwilling president" because he would be forced to run even if he doesn't want to. That I admired from this man who at one point in my youth I idolized through some of his movies. That time, he didn't want to cave-in to the pressure and request of the shrewd politicians who'd use him for their personal gain and that he would rather serve the country in his personal way. (Even if The Great Labandera had rescinded her earlier decision not to vie for the highest office of the land late last year, Da King that time was reluctant to requests for him to run for the presidency.) And that I would admire him all the more if he decided with finality to stay away from the chaotic world of politics.
That won't happen, at least for now.
And the most recent volatile political developments may have served as the reason why he suddenly changed his mind. Instead of sticking with his initial word that he won't sacrifice himself to the political altar, he stunned a nation when he ate his words and he allowed himself to be enslaved by the shrewd politicians.
Much as I admired him for his guts before, whatever admiration left to this personality has been wiped-out. Damn those shrewd politicians whom he allowed to take-over his life and his decision-making!!! Damn these mindless voters who want to use him for their gain (and in the end will manipulate him to do what is wrong so he could be kicked-out of office)!!! And if ever he gets to be the standard-bearer of Satan's advocates in the country, damn those who will vote for him because he doesn't deserve to run the country since he doesn't have enough qualifications to warrant him to run the country!
Are we people willing to have an "unwilling president" sitting in office? Woule we be willing to risk our country to a person who is actually not willing to run it on his own, just like what we did to Erap before?
A week ago, national disaster was already on the midst after Fernando Poe Jr., the revered "Action King", declared his availability of rcandidacy for the highest post of the land. His annoucnement, while eliciting a positive response amongst his politico-supporters and the ordinary masa (the same masa who supported Erap the kingpin during his candidacy and his term), shocked the majority of the population who thought that an Erap was enough and that the country deserves NOT to experience another disaster after the 2 1/2 term of Erap that almost left the country and our democratic institutions in ruins.
But now, disaster is on its way once again. This time it's called "FPJ".
I recall a few months ago, it was foreseen that FPJ if ever would be termed as the "unwilling president" because he would be forced to run even if he doesn't want to. That I admired from this man who at one point in my youth I idolized through some of his movies. That time, he didn't want to cave-in to the pressure and request of the shrewd politicians who'd use him for their personal gain and that he would rather serve the country in his personal way. (Even if The Great Labandera had rescinded her earlier decision not to vie for the highest office of the land late last year, Da King that time was reluctant to requests for him to run for the presidency.) And that I would admire him all the more if he decided with finality to stay away from the chaotic world of politics.
That won't happen, at least for now.
And the most recent volatile political developments may have served as the reason why he suddenly changed his mind. Instead of sticking with his initial word that he won't sacrifice himself to the political altar, he stunned a nation when he ate his words and he allowed himself to be enslaved by the shrewd politicians.
Much as I admired him for his guts before, whatever admiration left to this personality has been wiped-out. Damn those shrewd politicians whom he allowed to take-over his life and his decision-making!!! Damn these mindless voters who want to use him for their gain (and in the end will manipulate him to do what is wrong so he could be kicked-out of office)!!! And if ever he gets to be the standard-bearer of Satan's advocates in the country, damn those who will vote for him because he doesn't deserve to run the country since he doesn't have enough qualifications to warrant him to run the country!
Are we people willing to have an "unwilling president" sitting in office? Woule we be willing to risk our country to a person who is actually not willing to run it on his own, just like what we did to Erap before?
Tuesday, December 02, 2003
JUST SPEAKING MY MIND...
Welcome back to the wonderful world of blogging after my self-imposed exile to give way to my unwanted net addictions, unwarranted writer's blocks and adjustments to my new environment as a C**********. (Don't care what the words in the asterisks mean though)
And I'd realize that it's just a few days away from Christmas. Ah, now, I have the reasons why I should play the humbug game!
Anyway, my first week on the floor was kind of mixed feelings, especially when I stumble to a deadend where I grope for words whenever I think I can't answer further a customer's query. Damning, isn't it? But that's what customer service IS for -- you dictate the flow, you take control of the call and all that. I just think I was adjusting to a new climate, a new environment, and hopefully in just a short period of time I'd be able to gain momentum.
But what's just hard to swallow though in the first few weeks is my schedule. Yeah, I report to work for only four days with three days-off, 2 days straight each. The thing is, the reason why I took that sked was because I thought I was already toughened with my stint when I was with call center "E" where I handled 12-hour shifts once per week. Damn, those where 12 hour shifts of selling over the phone! At least after a week of experiencing 11-hour shifts (for the past week my schedule was only for three days because Thursday was Thanksgiving Day in the States) is better than 12-hour shifts of selling over the phone. Maybe I'll get used to this kind of shiftwork, and I may not hesitate to get this same schedule come next rotation.
Tow more things. First, I have to start the ball rolling with my clearance with my former company. I realized that I'm in dire need of money to start settling my bills and have a respectable balance on my current bank account so I'd have enough savings. Ang nakakainis lang, itong si Alfie hindi ko mahagilap para lang makuha ko sa kanya yung headset para maisoli ko na yan sa Libis. Bad trip, this needs for a chase between me and this guy (incidentally I lost his headset) so I could return the said item and just wait for my last pay so I could dispose of it the way I want it.
Second, I validated my registration with the elections commission yesterday, even if I ddn't want to. Initially, I was adamant to vote because I just don't find anyone worthy of my vote, from president down to members of our Sangguniang Bayan (town council). It's useless to vote nowadays because the people we usually elect to these positions don't really render services to us -- they are as corrupt as we ever imagine, and they don't render the service that we, the electorate, expected from them, especially during the campaign period. However, my dad as usual tried to convince me (although I keep on telling everyone that I'm not that interested with politics anymore) because if I don't vote, it's like I'm gonna be a traitor to the country and that I might hand over the country to the idiots if I don't cast my ballot and vote for the right people; since by not voting, it also means not taking part in change. He was right all along.
But i'd like to reiterate that I'm not that interested in politics anymore!!!
Welcome back to the wonderful world of blogging after my self-imposed exile to give way to my unwanted net addictions, unwarranted writer's blocks and adjustments to my new environment as a C**********. (Don't care what the words in the asterisks mean though)
And I'd realize that it's just a few days away from Christmas. Ah, now, I have the reasons why I should play the humbug game!
Anyway, my first week on the floor was kind of mixed feelings, especially when I stumble to a deadend where I grope for words whenever I think I can't answer further a customer's query. Damning, isn't it? But that's what customer service IS for -- you dictate the flow, you take control of the call and all that. I just think I was adjusting to a new climate, a new environment, and hopefully in just a short period of time I'd be able to gain momentum.
But what's just hard to swallow though in the first few weeks is my schedule. Yeah, I report to work for only four days with three days-off, 2 days straight each. The thing is, the reason why I took that sked was because I thought I was already toughened with my stint when I was with call center "E" where I handled 12-hour shifts once per week. Damn, those where 12 hour shifts of selling over the phone! At least after a week of experiencing 11-hour shifts (for the past week my schedule was only for three days because Thursday was Thanksgiving Day in the States) is better than 12-hour shifts of selling over the phone. Maybe I'll get used to this kind of shiftwork, and I may not hesitate to get this same schedule come next rotation.
Tow more things. First, I have to start the ball rolling with my clearance with my former company. I realized that I'm in dire need of money to start settling my bills and have a respectable balance on my current bank account so I'd have enough savings. Ang nakakainis lang, itong si Alfie hindi ko mahagilap para lang makuha ko sa kanya yung headset para maisoli ko na yan sa Libis. Bad trip, this needs for a chase between me and this guy (incidentally I lost his headset) so I could return the said item and just wait for my last pay so I could dispose of it the way I want it.
Second, I validated my registration with the elections commission yesterday, even if I ddn't want to. Initially, I was adamant to vote because I just don't find anyone worthy of my vote, from president down to members of our Sangguniang Bayan (town council). It's useless to vote nowadays because the people we usually elect to these positions don't really render services to us -- they are as corrupt as we ever imagine, and they don't render the service that we, the electorate, expected from them, especially during the campaign period. However, my dad as usual tried to convince me (although I keep on telling everyone that I'm not that interested with politics anymore) because if I don't vote, it's like I'm gonna be a traitor to the country and that I might hand over the country to the idiots if I don't cast my ballot and vote for the right people; since by not voting, it also means not taking part in change. He was right all along.
But i'd like to reiterate that I'm not that interested in politics anymore!!!
Saturday, November 22, 2003
Back to business.
Been off-line as always. I just really need to pass this whole damn thing so that I could finally go on-board with the account which I (in)voluntarily chosen to 2 weeks back.
And while I'm writing this helluva thing, I'm just waiting for the chopping block to fall on me, if I make it or not. Formality as it may seem, I need to hear the answer from our trainer if I made the final stage of training. That is, if I will make it to the Ops.
Looking at my results from the QA department, it seems that I made average, but I just need the recommendation -- as if she'll give our walking papers from training to ops, as if it were a classcard which is given by the prof to the student.
And looking back at the week that was, I was kind of figuring out initially if I could really pass this nesting thing. Instead of the usual simul calls done by other agents/trainers in other centers, we were exposed to the real world -- that is, LIVE calls done by REAL clients. It's for a tough account, in which for some reasons I can't disclose further for reasons beyond my control. During the first few days, we're like lost souls wandering in the woods, in which everytime we answer calls (especially the irate ones biatching about anything they wanna biatch about), we always look for supervisors around the training room especially our trainer. Gawd, it was really a hard time everytime we were lost for words everytime we face their issues, especially the weekend before we were never able to browse over our notes for the past week in classroom training.
In a way, that served as a culture shock for me. Coming from a different field in the contact center industry -- I spent most of my contact center career as a telemarketer (do I have to repeat for the nth time that I'm happy to be out of that field?!?!?!) and some two weeks answering calls for a local telco (that item I never declared in my resume' since it was just two weeks, I was also under an agency which, thank God, didn't deduct a portion of my pay during my stint for seemingly selfish reasons, maybe it is industry practice) -- it was really like facing a monster with me unprepared. I was giving erroneous information to customers just because I lack information as well, and my confidence level taking calls was low during the early stages of nesting, but good thing I was able to pick-up the slack. I realized that it could be the start of the niche which I was really looking for.
Now I'm still waiting. But I hope to get into the bus and go on-board to the thing I really appreciate.
Been off-line as always. I just really need to pass this whole damn thing so that I could finally go on-board with the account which I (in)voluntarily chosen to 2 weeks back.
And while I'm writing this helluva thing, I'm just waiting for the chopping block to fall on me, if I make it or not. Formality as it may seem, I need to hear the answer from our trainer if I made the final stage of training. That is, if I will make it to the Ops.
Looking at my results from the QA department, it seems that I made average, but I just need the recommendation -- as if she'll give our walking papers from training to ops, as if it were a classcard which is given by the prof to the student.
And looking back at the week that was, I was kind of figuring out initially if I could really pass this nesting thing. Instead of the usual simul calls done by other agents/trainers in other centers, we were exposed to the real world -- that is, LIVE calls done by REAL clients. It's for a tough account, in which for some reasons I can't disclose further for reasons beyond my control. During the first few days, we're like lost souls wandering in the woods, in which everytime we answer calls (especially the irate ones biatching about anything they wanna biatch about), we always look for supervisors around the training room especially our trainer. Gawd, it was really a hard time everytime we were lost for words everytime we face their issues, especially the weekend before we were never able to browse over our notes for the past week in classroom training.
In a way, that served as a culture shock for me. Coming from a different field in the contact center industry -- I spent most of my contact center career as a telemarketer (do I have to repeat for the nth time that I'm happy to be out of that field?!?!?!) and some two weeks answering calls for a local telco (that item I never declared in my resume' since it was just two weeks, I was also under an agency which, thank God, didn't deduct a portion of my pay during my stint for seemingly selfish reasons, maybe it is industry practice) -- it was really like facing a monster with me unprepared. I was giving erroneous information to customers just because I lack information as well, and my confidence level taking calls was low during the early stages of nesting, but good thing I was able to pick-up the slack. I realized that it could be the start of the niche which I was really looking for.
Now I'm still waiting. But I hope to get into the bus and go on-board to the thing I really appreciate.
Sunday, November 16, 2003
As the song goes, it's nice to be back. Practically I didn't bother blogging the whole week (but I got addicted the more on the net, especially with Friendster na dahil pala sa kaka-kalikot eh naging immobile ako because I kept on changing my mail address there until I have to switch back to my old one) because I have to take the client-spec training seriously. And my efforts were paid-off.
And I'm back to my normal life. Got my first paycheck two days ago, so I need not be dependent anymore on my brother whom I owed P2,100 just to be able to survive during my first two weeks of being called as someone from PeopleSupport. As for my last paycheck with my old company, I have to start attending to it -- that is, if I wanted to get it before Christmas Day -- but the changes in my schedule for my exit interview with the HR hampered that.
As for the week that was, just two main words: tough yet optimistic. Tough because we were subjected to information overload by our trainers (good thing there were no everyday quizzes unlike that of our counterparts) yet optimistic because after everyone passed the assessment, now we should be looking forward to the nesting stage where we'll be taking in live calls from customers. (Anyway we practiced amongst ourselves during the week through a series of simulations)
And with this, it will mark my return to my life as a nocturnal person beginning tomorrow (maybe after my exit interview; but the wait's not that long, though).
Just last night before I satisfied my Internet addiction and update this thing, I hung-out at Greenbelt 3 (I swear it's my first time ever at that place) and met Pexers who also are members of Friendster. After all I wasn't expecting that we'd be that much; in fact only 5 (including a guest, that would be 6) were there including myself, Sta|ker, oozle (with a friend), spongklong, & Johnston (who came in a little late after we finished eating). Had a good dinner at Krocodile Grille and we're eyeing a possible repeat possibly next month; what we'll be doing is to plan ahead though. Afterwards, we went to MusicOne and saw the latest release of Anton Ramos' Chill Out Project CD. Damn, it was really too good for me after I listened to it that I was tempted to buy it, but second thoughts prevented me from doing so (unless I check on possible cassette copies of it; I'm no CD collector and I was just planning to borrow a copy of that from whoever I know has a copy of that album so I could transfer it to my mp3 player on my mobile phone).
Anyways, have a good weekend fellas. I might be found on the blindside beginning tomorrow, the beginning of yet another challenging week for me.
GOVERNMENT PROPERTY. DO NOT REMOVE. MERE POSSESSION OF THIS ITEM IS PUNISHABLE BY LAW. -- MMDAAnd I'm back to my normal life. Got my first paycheck two days ago, so I need not be dependent anymore on my brother whom I owed P2,100 just to be able to survive during my first two weeks of being called as someone from PeopleSupport. As for my last paycheck with my old company, I have to start attending to it -- that is, if I wanted to get it before Christmas Day -- but the changes in my schedule for my exit interview with the HR hampered that.
As for the week that was, just two main words: tough yet optimistic. Tough because we were subjected to information overload by our trainers (good thing there were no everyday quizzes unlike that of our counterparts) yet optimistic because after everyone passed the assessment, now we should be looking forward to the nesting stage where we'll be taking in live calls from customers. (Anyway we practiced amongst ourselves during the week through a series of simulations)
And with this, it will mark my return to my life as a nocturnal person beginning tomorrow (maybe after my exit interview; but the wait's not that long, though).
Just last night before I satisfied my Internet addiction and update this thing, I hung-out at Greenbelt 3 (I swear it's my first time ever at that place) and met Pexers who also are members of Friendster. After all I wasn't expecting that we'd be that much; in fact only 5 (including a guest, that would be 6) were there including myself, Sta|ker, oozle (with a friend), spongklong, & Johnston (who came in a little late after we finished eating). Had a good dinner at Krocodile Grille and we're eyeing a possible repeat possibly next month; what we'll be doing is to plan ahead though. Afterwards, we went to MusicOne and saw the latest release of Anton Ramos' Chill Out Project CD. Damn, it was really too good for me after I listened to it that I was tempted to buy it, but second thoughts prevented me from doing so (unless I check on possible cassette copies of it; I'm no CD collector and I was just planning to borrow a copy of that from whoever I know has a copy of that album so I could transfer it to my mp3 player on my mobile phone).
Anyways, have a good weekend fellas. I might be found on the blindside beginning tomorrow, the beginning of yet another challenging week for me.
Now, isn't that ridiculous?
